Create Your Neospin Account

Opening a Neospin account takes about a minute. You'll need a working email, an Australian mobile number and a government ID ready for KYC at first withdrawal.

Three Steps to a Live Account

1. Tap "Sign Up" in the top-right of any page on neospin.io.

2. Enter your details — email, password, AU mobile, AU$ as the wallet currency, country Australia, full legal name and date of birth (must be 18 or older).

3. Confirm your email via the link we send, set 2FA if prompted, and you're in. The welcome ladder activates on your first AU$30 deposit.

What You'll Need

• A unique email address (one account per person).

• An Australian mobile number for SMS verification and 2FA.

• A government ID and proof of address dated within 90 days for KYC at first cash-out.

• A funding method — PayID, Neosurf, card, MiFinity or crypto.

Verifying Your Identity (KYC)

KYC is triggered at first withdrawal request, and earlier if cumulative deposits cross internal thresholds or risk flags fire. You'll be asked to upload:

• ID — driver's licence, passport or proof-of-age card.

• Proof of address — utility bill, bank statement or government letter dated within 90 days.

• Proof of payment method — usually only when using cards or e-wallets, to confirm ownership.

Most checks finish within 24 hours. You can pre-verify proactively from Account → Verification to avoid delay on your first cash-out.

Logging In and Recovering Access

Log in from any page via the Log In link top-right. If you've lost your password, use Forgot password — we send a reset link to your registered email and confirm via SMS to your registered mobile. We strongly recommend enabling 2FA in Account → Security.

Sign Up Now — first deposit qualifies for the welcome ladder.

18+. Set a deposit limit before your first top-up. gamblinghelponline.org.au.