Responsible Gambling
Pokies and casino games are entertainment, not income. Neospin is built around tools that keep play in that frame — limits you set yourself, time-outs you can take any time, and a self-exclusion option that holds even if you change your mind in the heat of a session.
Five Signs to Pause and Reassess
You play to win back losses rather than for fun.
You spend more than you'd planned more than once a month.
You hide play time or spend from people close to you.
You borrow money to keep playing.
You feel low, anxious or irritable when you can't play.
If any of these sound familiar, take a break. The tools below help you do that without willpower alone.
In-Account Tools You Control
Tool | What it does | Where to set it |
|---|---|---|
Deposit limit | Caps daily, weekly or monthly deposits in AU$ | Account → Limits |
Loss limit | Caps net losses over a period — wagering above the cap is blocked | Account → Limits |
Session limit | Logs you out after a set number of minutes | Account → Limits |
Reality check | Pop-up reminder of session length and net result | Account → Limits |
Time-out | Account paused for 24 hours, 7, 14 or 30 days | Account → Limits |
Self-exclusion | Account closed for 6 months, 1 year, 5 years or permanently | Account → Self-Exclusion |
Limit decreases take effect immediately. Increases have a 24-hour cool-off in line with industry good practice.
BetStop and the National Self-Exclusion Register
Australian players can register with BetStop, the national self-exclusion register operated under the Interactive Gambling Act 2001. Registration on BetStop blocks you from all licensed Australian gambling operators. Visit betstop.gov.au to enrol.
Our internal self-exclusion is separate from BetStop — we recommend using both for full coverage if you decide self-exclusion is right for you.
Free Australian Support Services
Gambling Help Online — 24/7 chat and counselling at gamblinghelponline.org.au, or call 1800 858 858.
Lifeline — 24/7 crisis support on 13 11 14.
Gambler's Help (Victoria) and equivalent state services — local face-to-face counselling, listed at gamblinghelponline.org.au.
Underage Gambling — Strictly 18+
Anyone under 18 is prohibited from registering or playing. KYC is the primary check, but we run additional age-flag heuristics on signup. Suspected underage accounts are frozen, balances are reviewed and verified deposits are returned to source. Parents and guardians: parental control software such as Net Nanny, Qustodio and the built-in Family Sharing controls on iOS and Android can block our domains at device level.
Frequently Asked Questions
How quickly does a self-exclusion take effect?
Immediately. Once you confirm self-exclusion, the account is frozen — you cannot log in, deposit or claim promotions for the period you chose. Marketing communication stops within 24 hours. The action cannot be reversed inside the chosen window.
Can I lower my deposit limit instantly?
Yes. Decreases apply immediately and override any existing limit. Increases require a 24-hour cool-off before they take effect, giving you a window to change your mind without the new ceiling kicking in.
Does Neospin honour BetStop?
We are a Curaçao-licensed offshore operator and do not draw from the BetStop registry directly. We strongly recommend AU residents who self-exclude do so on BetStop and apply our internal self-exclusion — together they close both AU-licensed and offshore access at the same time.
Will I lose my balance if I self-exclude?
No. Withdrawable cash balances are paid out to your verified method before the exclusion locks. Bonus balances and any unmet wagering are forfeited, in line with the Terms. KYC may be required if it has not been completed yet.
Where can I get free, confidential help?
Gambling Help Online at gamblinghelponline.org.au offers 24/7 chat, phone and email counselling, free of charge to AU residents. Lifeline on 13 11 14 covers crisis support. Both services are independent of Neospin and treat conversations confidentially.
18+ only. If gambling is a problem for you or someone close to you, call 1800 858 858.